Privacy Policy

Last updated: 12/05/2025

At Electro Expo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us in any way.

By using our website, you consent to the practices outlined below.

1. Who We Are

Electro Expo
Registered Company Number: 01577246
Registered Office: Five Ways, 57–59 Hatfield Road, Potters Bar, Hertfordshire, EN6 1HS
Additional Office: EXPO HOUSE, Mead Lane, Hertford, SG13 7AP
United Kingdom

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect the following personal information when you use our website or services:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party payment gateways)

  • Order history and communication records

  • IP address and browser/device information

3. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Contact you about your order or delivery

  • Send you customer service updates

  • Improve our website and shopping experience

  • Send marketing emails (only with your consent)

  • Comply with legal obligations

4. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Delivery and logistics partners

  • Payment providers (for transaction processing)

  • IT and customer service providers under strict confidentiality

  • Government authorities, if legally required

All partners handling data are GDPR-compliant.

5. Marketing Communications

You will only receive marketing emails from us if you have opted in. You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in our emails

  • Contacting us at contact@electro-expo.co.uk

We respect your preferences and will update them promptly.

 

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain processing

  • Withdraw consent at any time

To exercise any of these rights, contact us at:
 contact@electro-expo.co.uk

7. Data Retention

We retain your personal data only as long as necessary:

  • For legal and regulatory compliance

  • To fulfill orders and provide after-sales service

  • To support any warranty or return claims

After this period, your data will be securely deleted or anonymised.

8. Security Measures

We use industry-standard security measures (SSL encryption, firewalls, etc.) to protect your data. However, no system is completely immune to risks. We recommend keeping your account information secure and logging out after each session.

9. Cookies

Our website uses cookies to enhance your shopping experience. Cookies help us:

  • Remember your preferences

  • Track website usage (via tools like Google Analytics)

  • Provide a smoother checkout experience

You can manage your cookie settings via your browser at any time. See our [Cookie Policy] for full details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For questions or concerns about your data, contact us:

Electro Expo
EXPO HOUSE, Mead Lane, Hertford, SG13 7AP
Email: contact@electro-expo.co.uk